Customer Care

  • FAQs

    1. Are your products natural?
    Yes, every creation is handmade from scratch using pure, natural ingredients derived from the earth. We use high-quality butters, nourishing oils, and botanicals that feed the skin without harsh chemicals or synthetic fillers.
    2. Are your products suitable for sensitive skin?
    Absolutely. Each formula is made to be gentle, nutrient-rich, and soothing for all skin types. If you have sensitive skin or allergies, we always recommend doing a small patch test before full use — your comfort and care come first.
    3. Are your products vegan or cruelty-free?
    Most of our blends are vegan, and all are cruelty-free. We never test on animals — only on ourselves and those who love to indulge in softness. A few products may contain beeswax, which will always be clearly listed on the label.
    4. How long do your products last?
    Because our creations are made with natural ingredients and no harsh preservatives, we recommend using them within 6–12 months of purchase. Keep them in a cool, dry space away from direct sunlight to preserve their natural beauty.
    5. How should I store my products?
    Store your butters, oils, and soaps in a cool, dry area. For balms or candles, avoid exposing them to heat. Every blend is made with love, and proper care helps that love last longer.
    6. Do you offer custom orders or wholesale?
    Yes, we do. We love creating special blends for events, spas, and boutiques. You can reach out through our Wholesale Inquiry Form or email us at [your business email] to begin a personalized order.
    7. How long will it take for my order to arrive?
    Our products are handmade in small batches with care. Please allow 3–5 business days for processing and 3–7 business days for shipping. You’ll receive a tracking number once your order is on its way.
    8. What if I receive a damaged package?
    If your order arrives damaged, please email us within 3 days of delivery at [your email] with photos of the packaging and product. We’ll be happy to make it right — your experience means everything to us.

  • Return Policy

    Because each product is handmade and created in small batches, all sales are final to ensure the freshness and integrity of our blends.

    However, we want you to feel completely cared for.
    If there’s ever an issue with your order — a damaged item, missing product, melted or a mix-up — please reach out to us at bodaciouskrafts2@gmail.com within 3 days of delivery.

    We’ll lovingly review your situation and do our best to make it right through a replacement or store credit, depending on the circumstance.
    Your satisfaction and trust mean everything to us — we pour our hearts into every creation and want every experience with Bodacious Kraft’s to feel soft, sensual, and cared for.

    Tracking Your Order

    Once your order has shipped, you’ll receive an email containing your tracking link. You can use it anytime to see your package’s status.
    If your order appears delayed or marked as delivered but you haven’t received it, we recommend:
    1. Checking with neighbors or your local post office.
    2. Allowing 24–48 hours, as carriers sometimes mark packages early.
    3. Contacting us at [your email address] if you still haven’t received it after 3 business days.
    We’ll do our best to assist you with care and attention — your peace of mind means everything to us.

  • Terms & Conditions

    1. Handmade Nature
    All of our products are handmade in small batches using natural ingredients. Because of this, slight variations in color, texture, or scent may occur — each creation is one of a kind, just like you.
    2. Product Use
    Our products are for external use only. Please perform a small patch test before applying to your skin. Discontinue use if irritation occurs.

    Bodacious Kraft’s is not responsible for allergic reactions or improper product use.
    3. Pricing & Availability
    Prices and availability are subject to change without notice. We reserve the right to discontinue or update products at any time.
    4. Payment
    All payments are processed securely through our checkout system. We accept major credit cards and PayPal.
    5. Returns & Refunds
    Due to the handmade and personal nature of our products, all sales are final. However, if your order arrives damaged or incorrect, please contact us within 3 days of delivery and we’ll gladly assist you (see our Return Policy for more).
    6. Shipping
    Bodacious Kraft’s is not responsible for lost or delayed packages caused by incorrect addresses or carrier errors once an item has been shipped.
    7. Intellectual Property
    All website content, including text, images, product names, and branding, is the property of Bodacious Kraft’s and may not be used without written permission.
    8. Privacy
    Your personal information is used solely for order processing and communication. We never sell or share your details — your privacy is sacred to us.
    9. Contact
    If you have any questions about these terms or your order, please reach out to us at:

    📧 bodaciouskrafts2@gmail.com
Contact us

How to use our Products

Body Butter/Creme

How to Use:

After bathing or showering, smooth a generous amount of crème between your palms and gently massage onto slightly damp skin. Allow your body heat to melt the nourishing butters as you glide it over areas that crave moisture — especially elbows, knees, and legs.
For best results:
-Use daily for soft, velvety skin that stays hydrated all day.
-A little goes a long way — the formula is rich and concentrated.

How to Care for It:
-Keep the jar tightly sealed when not in use.
-Store in a cool, dry place away from direct sunlight or heat sources.
-Avoid leaving it in hot cars, bathrooms, or near windows — the natural butters may soften or melt in warm temperatures.

If your crème melts, simply place it in the FREEZER for 10–20 minutes until it re-solidifies — it will still be perfectly fine to use.





Rose & Jojoba Face & Body Serum

How to Use:

1. After cleansing and toning, apply 2–3 drops of serum to your fingertips.
2. Press & massage gently into damp skin — allowing it to absorb and awaken your complexion.
3. Use it morning and night to lock in moisture and enhance your natural glow.
Multi-use tip:
-Can be mixed with your favorite moisturizer or used under makeup for a dewy finish.
-Works beautifully on hair, beards, dry patches, or even as a cuticle oil.
Storage Care:
-Keep your dropper bottle tightly closed.
-Store in a cool, shaded area — natural oils can lose potency if exposed to heat or light.

Body & Massage Oil

How to Use:

Warm a small amount between your hands before applying to the skin.

Take a deep breath as the oils release their aroma, then glide over the body using soft, circular motions.

Perfect for massages, or after a shower when skin is still slightly damp — it locks in moisture beautifully.
For care and longevity:
-Keep bottle sealed when not in use.
-Store away from direct sunlight and heat to preserve the oils’ nutrients.
-If you use it professionally, sanitize the bottle between clients and avoid dipping hands directly inside.

Bar Soaps

How to Use:

Lather the bar between your hands or on a washcloth, then massage the creamy foam over damp skin. Rinse with warm water and enjoy the clean, hydrated feel that follows.
Care Tips:
-Always allow your bar soap to dry completely between uses.
-Use a soap dish with drainage — standing water will make the bar soft and melt faster.
-Store unused bars in a cool, dry place, preferably wrapped or in a breathable bag until ready to use

Creamy Sugar Scrub

How to Use:

1. Scoop a small amount and apply to damp skin in the shower or bath.
2. Gently massage in circular motions — allowing the creamy lather to lift away dead skin cells as the oils melt into your body.
3. Rinse clean to reveal silky, polished skin.
For care:
-Keep water out of the jar to prevent spoilage.
-Use a clean dry spoon or spatula to scoop.
-Store in a cool, dry place. If your scrub softens in heat, refrigerate briefly to restore texture.

Rose Hydrosol

How to Use:
-Mist directly onto clean skin as a natural toner or refresher.
-Use before applying facial serum to help lock in moisture.
-Can be spritzed over makeup for a soft dewy finish, or over body and hair for a light floral scent.
Care:
-Store in a cool, shaded place — or in the refrigerator for an extra-refreshing experience.
-Because it’s natural and preservative-free, keep it tightly closed and store in refrigerator when not in use (can last up to 18 months when stored properly) use within 6–8 months.

Silken Skin TeaTox

A beautifying blend that nourishes the skin from within and promotes a luminous glow.
How to Brew:
-Use 1 teaspoon per cup of hot water. Let steep 5–7 minutes before sipping slowly.
-Drink consistently to see long-term benefits for skin clarity and hydration.
Storage Care:
Keep tightly sealed in a cool, dark cabinet. Avoid humid areas like bathrooms or near the stove.

Crimson Kissed Tea

A romantic, immune-supporting blend that comforts the body and indulges the senses.
How to Brew:
-Steep 1–2 teaspoons in 8 oz of hot water (around 190–200°F) for 5–7 minutes.
-Cover while steeping to preserve the aromatic oils.
-Sweeten lightly with honey or agave if desired.
Care:
Store your loose-leaf tea in an airtight container away from light, heat, and moisture.